Mobile Nigeria Forum

Very funny.  Very very funny.  I don't know what to say!

I quite agree with Niyyie and I have always wondered myself how GSM call centre operators communicate with Nigerians that does not speak English Language fluently. I mean nowadays GSM is not only for the rich and literate; Traders, bus Drivers and their Conductors etc all have mobile phones.
Now tell me, how can they communicate very well with customer care consultants when they have a problem? This initiative by Vmobile i.e an opportunity for customers to choose a language they can easily communicate with is definitely a right step towards achieving effective and efficient customer relations.

Well, Well, Well, I guess we are coming of age eventually in our market, This is what is called "Customer-centric" service. Now we can start seeing a company that is ready to compete in a capitalist state.

All those "cheap shot" used by other operators can now be seen as such. There is no obviuos reason why Mtel should be giving their custormers N100 on every N1, 000 credit bought, what do they think that can achieve? to what purpose/end is that to serve?Please help pass the message:"It is of no use in this competition".

MTN has refused to say anything to this impending doom that awaits them, since this competition begins, they have only been able to introduce N150 per day booster card, what a joke!!! Are they tying to tell us that their think-thank has dried up? Funny enough, You will greeted by an awful customer service if you go to their "friendship center" around the country. Arrogant fellows treating you as if they are shareholders in MTN, endless queues(in fact you can spend the whole week just to retrieve a line), and I am not sure if they do not have a pact with the Nigerian Police Force, because you must collect police affidavit(and pay through for nose) to collect your SIM pack back.And look at the change to per seconds billing sytem, everything is Up-Side-Down.What about the weekly credit allowance to the member of the House of Assembly?. "Kudos" to the management of MTN.

!!!Enough of bad Rubbish.!!!

Glo, I am a Staunch supporter of Local industry, I would have gone into barrage of yabs for Glo as well, but lets leave that till another day.

The buttom line here is :Vmobile are "Feeling the vibes" of their custormers and this is G R E A T.

Let us hope that other operators would emulate Vmobile and come out with Customer Oriented Products and Services and encourge healthy competitions.

Bravo Vmobile

@timba: It's almost as if you read my mind.   If Vmobile took the time do a little bit of usability testing (with people speaking only yoruba) they would have realised this.

The other issue is that I think the less languages we have the better the world will be.  The chance of misunderstanding a group of people who don't share your language is much higher.  If we all speak the same language and are compelled studied each others' religions in school, maybe there won't be so many ethnic clashes.  Educated Nigerians are more likely to realise that we're all basically the same in this country.

Same strenghts.  Same frustrating weaknesses.

This is a good thing to happen in Nigeria's telecom, and we must give kudos to vmobile for initiating this. By this, the illiterate pepper sellers, yam sellers, vulcanisers and even the villagers can communicate with their mobile operators and get their problems sorted out. We should not be ashamed of our local languages, as even civilised countries also offer this type of services to their people.

Well done Vmobile, for setting this trail.

seun wrote:

@timba: It's almost as if you read my mind.   If Vmobile took the time do a little bit of usability testing (with people speaking only yoruba) they would have realised this.

The other issue is that I think the less languages we have the better the world will be.  The chance of misunderstanding a group of people who don't share your language is much higher.  If we all speak the same language and are compelled studied each others' religions in school, maybe there won't be so many ethnic clashes.  Educated Nigerians are more likely to realise that we're all basically the same in this country.

Same strenghts.  Same frustrating weaknesses.

Seun, I am afraid, I disagree that the less languages we have the better the world will be.  I think that is a bit audacious.  So, whose language is it going to be.  Didn't Hitler think the same?  Also the Europeans tried to exterminate local customs of the people they colonised.

The problem is a lack of tolerance.  People should tolerate each others idosyncracies, ofcourse within civil sensibilities. 

Regarding, having multiple languages on the interactive voice prompts on the mobile network.  That should be a  most simple thing to do.  It is easy to provision a subscriber to their preferred language.  The operator just need to be open minded and customer sensitive.  It doesn't cost anything!  On buying my SIM, I should be able to specify my default language.  I work in this area and I have seen it done many times in countries with European GSM operators.  And in Europe, it's becoming common given the emergence of the EU structures.

Salams
purekernel

diakim wrote:

This is a good thing to happen in Nigeria's telecom, and we must give kudos to vmobile for initiating this. By this, the illiterate pepper sellers, yam sellers, vulcanisers and even the villagers can communicate with their mobile operators and get their problems sorted out. We should not be ashamed of our local languages, as even civilised countries also offer this type of services to their people.

Well done Vmobile, for setting this trail.

Diakim!!
I am sure it is a slip of keyboard?  What do you mean by  "...as even 'civilised' countries also offer this type  of services to their people".   So, are you saying, we are not civilised.
Tell me you were typing in a hurry?

Yeah, I did try it some few days ago, and heard it, so also today. But one thing I must say of Vmobile is that they are not consistent with their recorded stuff. One minute you hear a particular record, the next minute you hear something else, some other times, there is no access to their customer care consultant, rather what you hear is the services they have to offer.